Use of fablushtravels.com implies full acceptance of these Terms and Conditions. You consent to comply with all provisions herein. If you disagree with any clause, do not proceed with booking or site use.
These terms apply to all transactions, whether made online, by phone, or in person. Fablush Travels Ltd may update these terms at any time. Continued use after changes constitutes acceptance of the revised terms.
“Agency” refers to Fablush Travels Ltd, its employees, agents and representatives. “Client” means any individual or group making a booking through our Website or direct channels.
“Services” covers guided tours, transport arrangements, lodging, park fees and related travel services. “Booking” denotes a reservation confirmed by deposit and email. “Supplier” means hotels, carriers and other third‑party service providers.
To secure a tour, complete the online form or contact us directly. A non‑refundable deposit (see section 4) confirms your booking. We issue an email confirmation with itinerary details within 48 hours.
Review confirmation promptly. Notify us of any errors within five days or we assume details are correct. All bookings remain subject to availability until full payment is received.
A deposit equal to 30% of total cost is due at booking. We accept MPESA, bank transfer or credit card. Payment details appear on your invoice and confirmation email.
Balance is due 30 days before departure. For bookings made within 30 days of travel, full payment applies immediately. Failure to pay by the due date may result in automatic cancellation under section 5.
Clients may cancel at any time by notifying us in writing. Cancellations received more than 60 days before departure incur a KES 5,000 administrative fee. The remainder of the deposit is refunded.
Cancellations 30–59 days before departure receive a 50% refund of total tour cost. No refunds apply for cancellations less than 30 days before departure. Refunds process within 30 business days of cancellation.
Fablush Travels may cancel any tour for safety, weather, security or force majeure reasons. In such cases we offer a full refund or transfer to an alternative date at no extra cost.
We are not liable for additional compensation, including airfare or personal expenses. We recommend comprehensive travel insurance to cover non‑refundable costs not under our control.
Clients may request name, date or itinerary changes at least 30 days before departure. Each amendment incurs a KES 3,000 administration fee. Changes are subject to supplier availability.
No amendments are allowed within 14 days of departure. If changes cannot be accommodated, standard cancellation charges apply under section 5. We reserve the right to refuse amendments that conflict with supplier terms.
Clients must hold valid passports with at least six months’ validity beyond travel dates. Obtain all required visas, permits and vaccination certificates before departure.
Fablush Travels provides guidance on documentation requirements but does not guarantee entry. Any denial of boarding or refusal of entry is the Client’s responsibility. No refunds or compensation follow such events.
Travel insurance covering medical expenses, evacuation, repatriation and personal baggage loss is mandatory. Provide proof of cover at least 14 days before departure.
Clients bear full responsibility for medical costs or losses not covered by insurance. We advise choosing policies that include trip cancellation and interruption cover to mitigate financial risk.
Clients must adhere to local laws, park regulations and guide instructions at all times. Safety briefings and equipment usage rules must be followed to minimize risks.
Fablush Travels may remove any Client whose behaviour endangers self, group or staff. No refunds apply for tours curtailed for safety reasons due to Client actions.
Fablush Travels acts solely as agent for carriers, hotels and other suppliers. Liability for injury, loss, delay or damage rests with the supplier concerned under their own terms.
Our liability for any claim is capped at twice the tour cost. We are not liable for indirect, consequential or unforeseeable losses, including loss of enjoyment, income or personal effects.
Neither party is liable for failure to perform where performance is hindered by events beyond reasonable control. These include natural disasters, war, strikes, epidemics, government restrictions or civil unrest.
In such events we may cancel, reschedule or reroute tours. Clients may choose a refund of unspent tour costs or transfer to an alternative date. No additional compensation is payable.
All text, images, logos and content on fablushtravels.com are owned by Fablush Travels Ltd. You may view, download or print copies for personal use only.
Any commercial use, reproduction or distribution without prior written consent is prohibited. Requests for permission should be directed to our contact email.
We collect personal data to process bookings, communicate updates and improve services. Data is stored securely and used in compliance with Kenyan law and our Privacy Policy.
We do not share personal data with third parties without explicit consent, except as required by law or for booking fulfilment. Clients may request data access, correction or deletion by contacting us.
Submit any complaint in writing within 14 days of tour completion. Provide booking reference and detailed description of the issue. We aim to acknowledge receipt within three business days.
Our team investigates complaints and responds with proposed resolutions within seven business days. If unresolved, Clients may pursue alternative dispute resolution or local court action under section 16.
These Terms and Conditions are governed by the laws of the Republic of Kenya. Any dispute arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Nairobi.
Clients waive any objection to venue, asserting it is reasonable and convenient. Choice of law and forum clauses survive termination of any contract formed under these terms.